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All times shown according to UTC.
| Time | Nick | Message |
|---|---|---|
| 17:12 | pianohacker | good morning #koha |
| 17:16 | gmcharlt | hi pianohacker |
| 17:16 | pianohacker | morning gmcharlt |
| 17:16 | What are you up to on a Saturday? | |
| 17:17 | gmcharlt | not much - about to head out to lunch |
| 17:17 | you? | |
| 17:17 | pianohacker | Working at the library, setting up Request Tracker |
| 17:17 | gmcharlt | cool |
| 17:18 | pianohacker | Just out of curiosity, what does Liblime use for help-desk software? |
| 17:19 | gmcharlt | http://www.manageengine.com/pr[…]-center/help.html primarily |
| 17:19 | as well as an internal bugzilla | |
| 17:20 | pianohacker | Why Manage Engine, rather than an open source tool? |
| 17:21 | gmcharlt | mostly to spend less time fiddling with the tool itself |
| 17:21 | pianohacker | Heh |
| 17:21 | "Just works" can be quite nice sometimes | |
| 17:22 | gmcharlt | anyway, off to lunch |
| 19:43 | elwell_ | RT is OK, but its a PITA for perl dependencies. Works fine if you stick it in a VM tho so you can blow it away as needed come upgrades (esp if DB is on another box) |
| 20:03 | pianohacker | Yes, it is a pain for dependencies |
| 20:04 | CPAN is both a blessing and a curse for users of Perl Software that way | |
| 20:20 | Elwell | yeah. That was when I finally realised the beauty of virtualisation 'I no longer care about dependencies, this machine is *solely* for RT :-) |
| 20:24 | hmm. 10:23 PM - should I undertake a reconfigution of VoIP system to new server, seeing as I just finished the bottle of wine? | |
| 21:24 | chris | right, 20 mins of hacking time |
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